At the October 7 Wayzata City Council meeting, Sarah Kaelberer of Business and Estate Advisors, representing the Wayzata West Metro Chamber of Commerce, presented the Exceptional Customer Service Award to Youngstedt’s in recognition of their long-standing commitment to local patrons and community service.
Kaelberer shared excerpts from customer nominations that highlighted the family-owned business’s trusted reputation. “One customer said these guys have kept their 2006 Toyota running—why you’d admit that to someone, I don’t know, but they were very proud of it,” she said with a smile. Another patron noted having six different vehicles serviced over the years, all with Youngstedt’s.
Accepting the award were Mark Rue and Steve Youngstedt, representing a business that has operated in Wayzata for more than four decades. Mayor Mullin noted that the shop is not only known for quality automotive care but also for its civic spirit—often among the first to sponsor local events and lend support to community causes.
Rue drew a laugh from the crowd when he acknowledged that “you don’t necessarily want to be at Youngstedt’s,” since a visit usually means something’s wrong with your car—but he said that’s exactly why they focus on taking care of people. “We’re here to help when you need it,” he said, emphasizing that trust, familiarity, and a personal touch are what turn a stressful situation into a positive experience.
Following applause from the audience, the council paused for a group photo with the recipients before proceeding with the evening’s agenda.
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